Job Number: 8085

External Description: A career at our company is an ongoing journey of discovery: our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: As Customer Relations Specialist youare responsible for execution of the entire R&A customer service process according to the internal policies and practices. In this position you manage andprocess customer ordersandprovide information about products,servicesand order status.Proceedimprovementinitiatives,challenge processes and seek new opportunities to increase Customer Service efficiently. You will deal directly with customerinquiries receivedvia all medias (e.g.fax, web, email), respond to customer inquiriesaccording to SLagreement and proactively look forsolutions tocustomerissues. You will as well obtain and evaluate all relevant information to handle inquiries, follow up on customer interactions and manage customer accounts includingreporting. Besides this, you are responsible for the file records of customer interactions and transactions, your record details of inquiries, comments and complaints within quality management system.

Who you are:

• Goodknowledge of customer order management cycleand supply chainprocessesdesirable
  
• Working experience in a customer-facing environmentdesirable
  
• System tool agilitye.g.Customer Relationship Management (CRM) platforms, ERP (SAP advantageous), Windows Office Suite
  
• Relationship management; comfortable engaging and interacting with people acrossdiverseorganizationallevels
  
• Fluent in English and Danish or Norwegian are a must
  

• A positive approach on dealing with customers and know how to organise/prioritizedailytasks
  
• Customer-focused& solution providermindset, result-driven
  
• Continuous improvement mindset, accuracyandattention to detail
  
• Ability to work in a fast-paced, complex and multicultural environment
  
• Collaborative approach and team spirit
  

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

Job Requisition ID: 235290

Location: Amsterdam Zuidoost

Career Level: C - Professional (1-3 years)

Working time model:

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of "fully vaccinated" assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information .

Job Segment: ERP, Quality Manager, SAP, CRM, Relationship Manager, Technology, Quality, Customer Service

Job Number: 235290

Community / Marketing Title: Customer Relations Specialist

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