Job Number: 5051

External Description: A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role: we have an exciting opportunity for a talented Customer Services Officer (ideally with SAP experience) to join our team in Feltham. In this role you will be part of a high energy, dynamic and rewarding team environment, focused on delivering best-in-class customer service. Our Customer Services Officer is pivotal in providing a 'first point of contact' for internal and external customers, through the completion of order processing, stock control, pricing accuracy, customer telephone queries and payment resolution. Our Customer Services Officer will have frequent interaction in a team environment with peers across a range of different departments, to assist one another with orders and information. Collaboration with all colleagues is key to the success of this role.

Who You Are:

• Competent experience in customer service, either face to face or phone based, is essential.
• Educated to GCSE minimum standard or equivalent Customer Service experience is required.
• Good working knowledge of PC applications is a must, as well as a working knowledge of SAP
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
• Demonstrate strong interpersonal communication and written skills, excellent listening skills, a proactive problem-solver, with the ability to multitask effectively.
• Highly motivated and organised, with defined attention to detail and prioritising incoming tasks.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Requisition ID: 220831

Location: Feltham

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: ERP, SAP, Technology

Job Number: 220831

Community / Marketing Title: Customer Services Officer / Coordinator

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