where will curiosity
take you?

German speaking Service Desk Agent

Location: Budapest, Hungary

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Job Number: 4313

External Description:

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Your role:

As a Service Desk Agent, you will be on the front line of the support architecture for the German speaking internal colleagues. IT Service Desk is responsible for capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or escalating as required. You will provide remote assistance and troubleshoot IT related issues for German speaking colleagues via call, chat and web, resolve Incidents and Service Requests based on standard procedures in line with global policies, register, Prioritize and Categorize tickets in the ITSM ticketing tool as well as follow up on existing cases and provide status updates as required. You will work with other IT teams to coordinate resolution of complex issues and minimize disruption to the business and ensure highest satisfaction.

 

Who you are:

  • Excellent communication skills in German and intermediate in English
  • Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook
  • Demonstrated experience supporting customer interactions and troubleshooting
  • Min. 6 months of experience in IT Service Desk / Helpdesk / Technical Support
  • Basic ITIL Knowledge, Knowledge on Windows/Networking/General IT
  • Service oriented with a problem-solving attitude

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Number: 217688

Community / Marketing Title: German speaking Service Desk Agent

Location_formattedLocationLong: Budapest, Pest HU

As one of 's trusted talent acquisition partners, Randstad Sourceright actively works to find and engage candidates like you to fill certain role types.When you join one of the Randstad Sourceright talent communities, you'll receive updates with some of the latest vacancies that match your skills and experience. When you find the right role and apply, one of our recruiters will reach out to you and they'll continue to support you through the initial stages of the hiring process. If you're a potential match, your information will be sent for consideration to the hiring team.