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In House Service Coordinator

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Job Number: 4203

External Description: A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: As an In House Service Coordinator, you will support the field service organization by managing incoming requests (phone/e-mail/fax) from external customers, providing them technical support to troubleshoot problem's and facilitate first time fix rate, provide appropriate solutions to improve field service activity efficiency, propose service products in a cost efficient manner that leaves the customer completely satisfied with the interaction. Ensure data integrity using CRM tools following guidance and SO, prioritize ad hoc customer requests and existing rolling business (maintenance and installations), initiate billable repairs quotations (BRQ) in ServiceMax and manage work orders scheduling to maximize efficiency and customer satisfaction.

Who You Are:

  • Previous experience working within a field service or customer facing role, ideally in a related environment
  • General Certificate of Secondary Education (GCSE)
  • Excellent time management and problem-solving skills
  • Ability to priorities own workload and multi-task
  • Be a strong team player
  • Ability to complete documentation accurately
  • Computer literate with experience of data entry, experience working with Salesforce would be beneficial


What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Requisition ID: 217916

Location: Watford

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Technical Support, Data Entry, CRM, Technology, Administrative

Job Number: 217916

Community / Marketing Title: In House Service Coordinator

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As one of 's trusted talent acquisition partners, Randstad Sourceright actively works to find and engage candidates like you to fill certain role types.When you join one of the Randstad Sourceright talent communities, you'll receive updates with some of the latest vacancies that match your skills and experience. When you find the right role and apply, one of our recruiters will reach out to you and they'll continue to support you through the initial stages of the hiring process. If you're a potential match, your information will be sent for consideration to the hiring team.