where will curiosity
take you?

Customer Care Specialist French

Location: Amsterdam, Netherlands

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Job Number: 3800

External Description:

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your role: 

As a Customer Care Specialist in our European team with a focus on the French market, you are responsible for complaint management. This means track, handle and solve all complaints such as invoicing, product or service complaints. You will investigate, register and process lost or damaged orders, service complaints, credit or rebill requests. You are the first point of contact for all returns to customers and you resolve issues quickly, competently and professionally. You also handle and solve situations related to orders and shipments. You will run, analyze and present return metrics to create Plan of Action (POA), Investigation and Route Causes Analysis. The position is for now limited on 7 months but an extension is possible.

 

Who you are:

  • An (educational) background in Business
  • Customer service experience in a similar international environment
  • Experience with SAP and Oracle systems a plus
  • Fluent in French,  plus English language. Any other European language is a plus.
  • A positive outlook on dealing with customers and know how to organize/prioritize your work
  • Strong attention to detail and ability to work in a fast pace environment
  • Flexible – open to change and able to adjust accordingly

​What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Job Number: 215677

Community / Marketing Title: Customer Care Specialist French

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As one of 's trusted talent acquisition partners, Randstad Sourceright actively works to find and engage candidates like you to fill certain role types.When you join one of the Randstad Sourceright talent communities, you'll receive updates with some of the latest vacancies that match your skills and experience. When you find the right role and apply, one of our recruiters will reach out to you and they'll continue to support you through the initial stages of the hiring process. If you're a potential match, your information will be sent for consideration to the hiring team.